Privacy Policy
Effective Date: 25/7/2026
At Client Connect Advisory Sdn. Bhd. (“Client Connect Advisory”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our application support services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
We are committed to protecting your personal data and handling it in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. About Our Services
Client Connect Advisory provides loan application support and consultation services for individuals and businesses seeking financing solutions.
Our role is to:
- Assist clients in understanding available financing options.
- Help prepare and organize application documents.
- Guide clients through the application process.
- Provide administrative and application support.
We do not provide loans, approve loan applications, guarantee financing approvals, or act as a licensed financial institution or licensed financial adviser.
Loan approvals, financing terms, interest rates, and final decisions are made solely by the respective financial institutions.
2. Information We Collect
Depending on your interaction with us, we may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Residential or business address
- Employment information
- Income information
- Information you voluntarily provide through enquiry forms or communications
Website Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Operating system
- Device type
- Pages visited
- Date and time of visit
- Time spent on pages
- Referral website
3. How We Use Your Information
We may use your information to:
- Respond to your enquiries.
- Provide application support services.
- Assist with document preparation.
- Communicate regarding your application.
- Improve our website and customer experience.
- Maintain internal business records.
- Comply with legal and regulatory requirements.
We will only collect information necessary to perform these purposes.
4. Cookies
Our website may use cookies to improve functionality and user experience.
Cookies help us:
- Understand website traffic.
- Improve website performance.
- Remember user preferences.
You may disable cookies through your browser settings, although certain website features may not function properly.
5. Disclosure of Information
We do not sell, rent, or trade your personal information.
Your information may only be disclosed where necessary:
- To financial institutions involved in your application (with your authorization where required).
- To trusted service providers supporting our business operations.
- Where disclosure is required by law.
- To protect our legal rights.
All third parties receiving your information are expected to handle it responsibly and in accordance with applicable privacy laws.
6. Data Security
We take reasonable administrative and technical measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to maintain appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services.
- Meet legal and regulatory obligations.
- Resolve disputes.
- Maintain appropriate business records.
Once no longer required, your information will be securely deleted or anonymized where reasonably practicable.
8. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Withdraw consent where applicable.
- Request deletion of your personal information where legally permissible.
To exercise these rights, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised effective date.
Your continued use of our website constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Client Connect Advisory Sdn. Bhd.
Level 3, Menara Rohas Perkasa
Jalan P. Ramlee
50250 Kuala Lumpur
Malaysia
Email: Info@clientconnectadvisory.com
Website: https://clientconnectadvisory.com
Disclaimer: Client Connect Advisory Sdn. Bhd. provides loan application support and administrative assistance only. We are not a licensed bank, licensed financial institution, or licensed financial adviser. We do not provide loans, guarantee loan approvals, or make lending decisions. All financing approvals, terms, and conditions are determined solely by the respective financial institutions.